Effective Date: 14 November 2026
Last Updated: 14 November 2026
Platform: RivServices
Website: https://services.rivservices.online
RivServices respects your privacy and is committed to protecting the personal information you share when using our website, marketplace and related services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information belonging to customers, service providers, registered users and website visitors.
By accessing or using RivServices, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request it separately and appropriately.
Our privacy practices are intended to comply with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 and relevant directives issued by the Nigeria Data Protection Commission.
Depending on how you use RivServices, we may collect the following categories of information:
Full name.
Email address.
Phone number.
Residential or business address.
Account username and password credentials.
Service requests and booking details.
Preferred service categories.
Booking history.
Customer communications and feedback.
Relevant information supplied when requesting a service.
Business or trading name.
Business address and contact details.
Service descriptions and pricing.
Business photographs, logos and promotional materials.
Professional qualifications, licences or verification documents where required.
Provider booking and service records.
Payment status and transaction references.
Booking charges, applicable fees and refunds.
Payment method information made available to us by payment providers.
Payment card details and sensitive payment credentials may be processed directly by authorised payment providers rather than stored by RivServices, depending on the payment integration used.
IP address.
Browser type and device information.
Operating system.
Website usage and interaction data.
Cookies and similar technologies.
Security and access logs.
We aim to collect only information that is relevant and necessary for the purposes described in this policy.
We may collect personal information:
Directly from you when you register an account.
When you submit a booking or service request.
When service providers create or update their business profiles.
When you communicate with our support team.
Through cookies and website technologies.
From payment providers or other authorised service partners where necessary to complete a transaction or provide a service.
RivServices may process personal information for the following purposes:
To create, maintain and secure customer and provider accounts.
To help customers discover services, submit requests, communicate with providers and manage bookings.
To manage provider profiles, service listings, pricing, approvals and relevant verification processes.
To facilitate payment processing, maintain transaction records, manage applicable charges and address payment-related enquiries.
To respond to questions, complaints, booking enquiries and technical support requests.
To send important account updates, booking confirmations, service notifications, security alerts and other relevant communications.
To protect users, identify suspicious activity, prevent fraud and maintain platform security.
To understand platform usage, improve features, identify technical issues and enhance the customer and provider experience.
To comply with applicable laws, lawful requests and regulatory obligations.
We process personal information only where a lawful basis applies.
Depending on the circumstances, these bases may include:
Contract: Where processing is necessary to provide requested services or fulfil an agreement with you.
Consent: Where you have given permission for a specific purpose, such as certain optional communications or technologies.
Legal obligation: Where processing is necessary to comply with applicable laws.
Legitimate interests: Where processing is necessary for legitimate business, security or operational purposes and does not override your fundamental rights and freedoms.
Vital interests or public interest: Where applicable under relevant law.
Where consent is the applicable legal basis, you may withdraw it, subject to any lawful processing already carried out before withdrawal.
RivServices does not sell personal information to third parties.
We may share relevant information with:
When a customer submits a booking or service request, relevant contact and booking information may be shared with the selected service provider to facilitate the requested service.
Service providers may have access to information reasonably necessary to respond to customer enquiries and fulfil accepted bookings.
Payment information and transaction references may be shared with authorised payment processors and financial institutions to process transactions and address payment issues.
We may use hosting companies, technical support providers, security services and other authorised technology partners to operate and maintain the platform.
Information may be disclosed where required by law, court order or a lawful regulatory request.
Third parties receiving personal information are expected to handle it in accordance with applicable legal and contractual data protection obligations.
Some technology, hosting, communication or payment providers may process information outside Nigeria.
Where personal information is transferred internationally, RivServices will take appropriate steps to ensure that the transfer complies with applicable Nigerian data protection requirements and that appropriate safeguards are in place.
RivServices may use cookies and similar technologies to:
Maintain login sessions.
Remember user preferences.
Support essential website functionality.
Improve website performance.
Understand website usage.
Support security and fraud prevention.
Some cookies are necessary for the operation of the platform, while optional cookies may require your consent.
You can manage cookies through your browser settings and, where available, the platform's cookie preference controls. Disabling certain cookies may affect website functionality.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
Maintaining user accounts.
Completing bookings and transactions.
Providing customer support.
Resolving disputes.
Meeting legal, accounting and regulatory obligations.
Protecting the security and integrity of the platform.
When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal retention requirements.
RivServices takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
These measures may include access controls, secure connections, restricted administrative access, security monitoring and appropriate backup procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for protecting their login credentials and notifying us promptly if they suspect unauthorised access to their accounts.
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Request restriction of certain processing activities.
Object to certain forms of processing.
Request transfer of your information where the right to data portability applies.
Withdraw consent where processing is based on consent.
Object to personal information being used for direct marketing.
Raise concerns about decisions involving automated processing, where applicable.
Lodge a complaint with the Nigeria Data Protection Commission.
To exercise these rights, contact RivServices using the contact details provided in this policy.
We may need to verify your identity before processing certain requests.
We may send service-related messages concerning your account, bookings, transactions, security and important platform updates.
Where we send promotional or marketing communications based on consent, you may opt out at any time using the available unsubscribe option or by contacting us.
Opting out of promotional messages will not prevent us from sending essential service or security communications.
RivServices is not intended for children to independently create accounts or use services without appropriate authorisation.
We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.
Where a service involves a child, any relevant personal information must be provided and handled in accordance with applicable child protection and data protection laws.
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